Thomson Reuters

Transforming how Thomson Reuters engages with self-service customers by providing a seamless and consistent user experience across the logged-in brand ecosystem. Delivering a high degree of personalisation based on unique customer requirements.

Product Design Lead • Huge • 2017


Key aspects

  • Cohesive ecosystem underpinned by shared services and components

  • Global design system

  • Limited, distinct, flexible templates that can respond to context

  • Tailored experience based on authentication and user type (e.g. personalisation framework, modularity, smart notifications)

  • Design implementation support


  • Platform audit & landscape review

  • Experience strategy

  • Modular design system

  • Platform redesign & process optimisation

  • Interaction prototypes


Further details can be shared in person.